On the 3 June 2013, i go to Balfourpark Absa branch to draw a statement, normaly there should be someone assisting as to which queque to go to for assistanc, but there was no one, so i join a very long queque where the sign read tellers. the queque moved very fast for half the tellers that where there, im was impressed since i was pressed of time. Eventualy i come up to teller NO8 if not 9, i greated the lady, which i get no responce, and i ask her to print out a statement for me, and there she goes lashes out at me and gives me this stare that ur very lost, telling me that she doesnt deal with statement and i have taken the wrong line, while she was still going on, now people where staring in our direciton, i asked her why was there no one at the door or as per usaly a person to guide which queques to take, she just went on and on, eventualy showing me to go to the Client service side. Apon ariving there, i was assisted by Magen Nagel, mind you with a smile and a warm greeting, after she had assisted me i asked about the person that normaly guid ppl to the appropriate queques, she explained the reason why there was no one at that time. Claudia needs customer service training asap
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