On the 8th of May I transferred R4500 to an incorrect Standard bank account number. On the 11th of May the intended recipient of the money notified me that THEIR bank told them that the money had been transferred to an incorrect account. I was never notified by Absa. Firstly, why would you create an internet banking system where you have to log name, account no & branch code - but not have the system kick it out when they don't match? What is the point of having all that info then? Then you cannot contact Absa internet banking by phone, but have to consult via e-mail with someone, no way at all to speak to an actual person. I was then told that it would take 3 weeks for them to get a reply from the acc holder the money was transferred to, and that they could refuse to release it. If internet banking is the way of the future - how can this be their way of resolving customer issues? Lastly they say on their website they will never ask you to confirm personal details on e-mail - but then the internet banking department asked me to confirm my details on e-mail! A superbly frustrating experience.
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