I logged a query with them on the 13th. I was told it would take 3 working days to sort out. During this period up until now I have phoned back a few times and no one has been able to sort it out for me over the phone. Calls 'apparently' get logged. It was only when I started getting frustrated and angry that anything happened. Also I got a few emails asking what the nature of the query was and to send the proof of payment/voucher through (which I did twice). It amazes me the incompetance and the thing is I'm dealing on a member's behalf as I work for a gym. Now we're inconveniencing him for slow responses. And they have the cheek to tell me they tried phoning me, but if they can't get hold of me that way then why not send an e-mail as you did asking what the query was about? I just want this sorted. I don't want my member to think I'M incompetant.
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