On March 2013, I addressed a complaint regarding Old Mutual debiting me a week before my salary date for my funeral policy, I had an email from the complaints divisions indicating that they have resolved the issue and moved my debit order to the 30 of the month, all well, said and done. In April and now on 20th May 2013, I had the debit order go off early again which was my previous complain in March, the fact remains is OM failed to check that the same policy has two debits orders, as I have increased the funeral policy a year back. It not the client duty to see how many debit orders are on the system, and why is there two debit orders for the same policy at different dates going off! being 150 years in the business one would have thought OM have mastered these small issues and moved on to bigger challenges.
Please get my all debit order/s on one date as previous instructions to the 30th of the month and give the staff member a written warning who accessed the system and done a half-baked job, as He/ SHE was paid in full for that month of March 2013.
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