This is the response I got a week ago
lip service and no action FROM CAPITEC..!!! WHERE ELSE OR WHAT ELSE CAN I DO OR GO???
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.
Zenande Tabata will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Carli Bruce
Complaints Administrator: Capitec Bank
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