On the 29/04/13 we discovered that someone had been spending money off my garage card which I still had in my possession. We learned from as far back as Sept '12, every 7 days, R700 was being spent at "Sasol Maitland". This amounts to R25k! After spending numerous times on hold at their call centres, sometimes in excess of 45 mins at a time, we have managed to get a response. Std Bank have said they will only pay us from 01/01/13 - 30/04/13 & not from Sept last year when it started. This means, out of the R25k that has been spent off our account, Std Bank are only refunding us R13, 642.45! Their reason: "September - December 2012 is out of dispute time" Show me 1 receipt with my signature on at this service station!
I'm struggling to believe that this is fair and while I have tried to make contact with the Manager at the Claremont branch, she never answers!!! How am I supposed to set up a meeting to discuss this matter if no one is taking my calls. It feels like I get sent from pillar to post and I'm starting to lose my patience! If this matter is not attended to, my husband and I will take the necessary procedures in contacting the banking Ombudsman.
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