My mother went to Nedbank yesterday to make a transfer to a different bank. The guy who was assisting her firstly gave her a very long form to fill in, he told her to write a declaration saying that should the money go to a wrong account she will be liable for it and then he did not give her a proof of payment/transfer even though my mom insisted. This is a big amount of money that my mother transfered and to me this just sounds. I did a similar transfer at the Nedbank in Sandton a week ago and I was not subjected to such a process. Please follow up and give clarity of what the process is and if the right procedure was followed.
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