I changed branches from Durban North to Windermere in 2012, after years of poor service at the former. Maybe I was being too optimistic.
Last month I upgraded to the Platinum Bundle. Or so I thought. The consultant only upgraded my cheque account. While banking at the Argyle Road branch, I inadvertently discovered I now had a Platinum cheque account with a Gold credit card - defeating the purpose of paying for a bundle. I was able to sort this out.
And almost two weeks later, I'm still waiting for my Platinum Banker to contact me. I was promised this would happen within a day or two at the time of my application. After a week, I asked again at the Argyle Road branch. I was told I would receive a call later that day. I'm still waiting.
Is this the attitude that awaits me? Is this how I am thanked for my loyalty?
Considering the cost of banking these days, Absa should not expect clients to be wasting valuable time as a result of incompetent staff.
So tell me - why should I give Absa R149 every month for a Platinum Bundle, when I could receive the same poor service for R79 a month on a Silver Bundle?
Better yet, why should I remain an Absa client when there are so many options?
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