First National Bank
LOST CARD AND VERIFICATION OF ID

I WANTED TO GET A BANK STATEMENT TO CHECK MY DEBIT ORDERS BECAUSE SOME OF THEM I DID'NT AUTHORISE TO TAKE MY MONEY, THE CONSULTANT SAID I MUST REMOVE A CAP SO HE CAN IDENTIFY ME, THEN I TOLD HIM I CAN'T REMOVE MY CAP I CAN ONLY LIFT IT UP SO HE CAN VERIFY AND MATCH MY ID, I GAVE HIM ALL MY PERSONAL INFORMATION (ID NUMBER, CELLPHONE, ADDRESS) BUT HE INSISTED THAT HE IS NOT GOING TO HELP ME I MUST GO AWAY HE HAS GOT CLIENTS ON QEUE WAITING FOR TO BE ASSISTED, HE STARTED TELLING ME THINGS LIKE I CAN WAIT THERE THE WHOLE DAY BUT I WON'T GET HELP UNTILL I REMOVE MY CAP THE WAY I DID WHEN I APPLIED FOR ID, THEN I LEFT AND WENT TO THE OTHER LADY OF WHICH IS HIS COLLEAQUE AND SHE DIDN'T HESITATE TO HELP ME, SHE JUST SAID I MUST LIFT A CAP A LITTLE BIT UP AND TOOK MY ID AND CONFIRMED MY ADDRESS AND PHONE NUMBER AS WELL THE NUMBER OF MY ACCOUNTS WITH FNB AND HELP ME. I DON'T UNDERSTAND WHY WAS IT SO HARD FOR ME TO GET ASSISTANCE WITH MY ACCOUNT