I'm so disappointed! I'm perfectly happy with my bank (Nedbank) but after months of FNB's heavy advertising, I cracked and applied for a credit card just for the fantastic benefits like e-Bucks (my bank has a useless rewards offering). I applied on my iPad, received a call within 48 hours from a well-trained call centre rep. A couple of telephone conversations later, I was signed up & awaiting an SMS to tell me to take my documents into the local branch to collect my card. 2 weeks later, no SMS & the call centre rep followed up - where were my docs? It turned out that the staff responsible for completing the transaction had not done their jobs yet. A month later, I received a lovely courtesy call offering me more products. When I said I still didn't have the one I'd been approved for, the rep found out my card was still stuck at the same bottleneck. 2 weeks later & another courtesy call asking how I was enjoying the service! I sadly asked them to cancel the whole thing - I felt badly for the staff whose superiors had let them down so badly, but 6 wks = no card? FNB, you don't deserve the awesome people manning your first contact call centres!
0 comments