I have had a good relationship with ABSA for at least 8 years now and have 2 cars financed through them.
But on the 10th of April I recieved a call from their Insurance department looking for proof of Insurance on one of my cars which I have had for 2 years now and has been insured at the same company since day 1. I immediately sent it to them not realising that I accidentally attached to POI for the other car financed through them. 20 days later on the 30th of April I received a debit order for almost a R1000 for a Insurance policy which was added to my account!?
This amount was not on my statement, I did not receive a call or a email of any kind, no communication what so ever that this was done or going to be deducted, I didn't even get a response on my email inquiring about this. I had to phone their call center and got chased from pillar to post for about a hour until I eventually got to a manager that promised to refund me within 72 hours.
I made a honest mistake and all it needed was a simple email or a phone call to rectify it, but deducting money without authorisation or any form of notice is as far as I know unfair and illegal practice and it greatly concerns me.
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