Groupon SA
Received damaged goods, and no response afterwards

In September last year I bought a mp3 player on groupon. It was damaged.

I notified Groupon on this, and received some feedback regarding a replacement/refund, but this correspondence quickly turned into a dead end.

The call center makes you hold on for 20minutes, and the email address gives you a very unhandy reference number. Following up doesn't help.

If you plan on buying items from Groupon, beware.