Complaint / review / scam report
Buco Plaza Mitchells Plain, Cape Town
Falsely advertised door size and delayed refund

I purchased a garage door 1st February 2022 at Buco Mitchells Plain, the size on the door stated 2550x2100, which was the size I needed. I paid (receipt also stated the door size is 2550x2100) and had someone collect the door. When the person collected the door he first measured it and found that the door was in fact smaller than the size advertised in the store. Not a problem, people make mistakes. The store closed & they already cashed up, he was given a receipt to claim a refund the next day when the store opens. Today when I went to get the refund I was told I need to wait a few days before I can be refunded because I paid with a card. This doesn't help the fact that I now need to wait a few days before I can replace my garage door which I cannot even open right now. Very inconvenient!! Also, they say that no other Buco has the size door that I am looking but I can find it at another store BUT I NEED TO WAIT FOR A REFUND!! I'm sure there has to be a way around this.


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