I purchased a special at Groupon SA. I paid for the special via EFT - I encountered issues doing the payment via credit card. However I had noted that my order did not appear on my order panel. Paid via EFT I then followed up with a telephone call. At this time I informed them accordingly that I had not received any order confirmation. Several hours later I received confirmation by email. At the time of the phone call I was informed that I should receive the voucher within 3 to 4 days. However after 7 days no voucher was received. I then followed up with another call. They informed that this special was cancelled. However I had not received any confirmation that this special was cancelled. I was informed that my request (order) will be sent to the refunds department. I then ask how long will this process take and I was informed that "I am unable to inform you regarding the duration it would take for the refund". it is rather strange that persons in the employ with the company are not familiar with their own processes (it clearly states on the the website "Request a refund by emailing [Email Removed] Please allow up to 7 working days". Onus is on the client?
0 comments