I blacklisted my son's phone two days ago- only to discover the next day that the call centre agent blacklisted the wrong phone. I repeated the number to him three times, and he repeated the number back to me with the last few digits being different. When I asked him about that he replied that the last few numbers will differ. But he assured me that it is the correct phone.
I've sent an un-blacklist request yesterday to them via fax and email. My daughter is leaving on a netball tour tomorrow and needs her phone. Come on Vodacom - you stuffed it up don't make me wait another minute. And make sure that you put competent people in that department.
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