I bought a Philips docking station from the eBucks store in February 2013. I took it in to Philips in Northcliff on the 3rd of January 2014 because it stopped working. Philips confirmed that it doesn't work and advised me to contact eBucks. The eBucks consultant I spoke to told me I'd be called in a few working days for an arrangement for the unit to be collected. A week later I still had not been contacted. After I called again I spoke to Renee who told me the issue could only be resolved after the 14th Jan 2014.I phoned to follow up after the 14th then eventually got a call from ACT wanting to know where the unit is. The unit was eventually collected from me on the 23rd of January. I have to constantly phone to get feedback. I have spoken to Chris at Philips and they are willing to check if the unit can be repaired but ebucks have not sent the unit to them. ebucks want to refund me whereas I've made it clear that I want it repaired or replaced as this unit is no longer available.
Can someone please resolve this ASAP. This is unacceptable service.
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