Nedbank
Greens Backs Redeemed -Still no goods

I redeemed my greenback early November 2013. for electronic goods, waited nothing happened, no goods received, phone the contact centre 2 weeks later, was told 24 working day for electronic goods to be delivered.
I would receive my ordered goods before I went on leave on the 13th December 2013.
now we are sitting on 08 January 2014 still no delivery. Already phoned on the 6 January 2014 somebody will phone you back, Ref number after ref number, still no action or delivery taken place.