I bought a demo car on the 12/12/13.A week later I brought it in to the dealership as I already had 2 instances where the car had to be jumpstarted, I also discovered that the paintwork done on the car was poorly done after having taken the car for a wash and I had 2 tyres which were which were ...
I bought my 2010 Tiguan Tsi last year June with approx 33000 k's on the clock. 2 months later it was misfiring, booked it into the workshop as it is under motor plan. They replaced the cylinder head. I then started hearing a noise coming from the engine especially worse when starting the car up. I ...
The car started giving us problems the day after it had been in for service at VW in Durban. They took it back in for assessment at Midbay in Richard's Bay branch as it was closer and found it was caused by an oil drain plug not being properly replaced. When we called back the following day we were ...
On Friday 31st January 2014, i received a phone call from VW head office. They wanted to conduct a survey/interview with me regarding the service i received at Hatfield Bryanston VW. The service i received form the dealership was amazing and i couldnt fault them. What angered me was the lady ...
All I wanted was to find out where to download the Touran booklet provisions for mobile telephone (not to be confused by the Owners Manual which I have) for the VW phone system or for VW to scan it and email it to me. All he did was phone the Audi Dealer where I bought the car about 75 KM from me. ...
New POLO GTI 4000km and gearbox faulty - stuck at home for the entire day and now they call me 4pm to say vehicle must sleep over. Really this is beyond poor service. 1. they don't even offer a loan car 2. Lady phones me to say what is happing with my vehicle - but no clarity 3. the workshop ...