Beginning of the month a saw a debit order with a reference number with Vodacom at the end. I phone Vodacom and it appeared that someone opened a contract under my name. I was told that they would soft lock the contract and investigate further. I received the following ref # S3-T3Y3W-W1K41. I was ...
On Saturday i went to Fourways Mall at vodacom to upgrade on one of my contracts i took a laptop with. While i was looking at my options, i tell the guy who was doing my upgrade that one of the main and important functions i need to be able to access information from my external hard drive to be ...
I have been with Vodacom for 15 years and i have never been so disappointed with your customer service. You over debited my account in september when i contacted the call centre one of your advisors told me to reverse it at my bank as it will take you 4 to 5 days to rectify the mistake. When i done ...
I recently made an application for an iphone on your on line sales site- I received wonderful, efficient service from your call centre (reported on Hellopeter what excellent service received from lukholo mkhasakhsa). On 10 October I applied for another contract ie a Blackberry -however, the service ...
Been a Vodacom customer for about 15 years. Did an upgrade a week ago and got the Samsung s4. I would keep losing connection. I phoned 082 111. Checked my sim card and said it was active so it must be a problem with the phone. Went to Eastgate branch on Sunday 20.10. Staff told me she could do ...
LAST WEEK, I POSTED A REPORT RE VODACOM'S HANDLING OF A FAULTY IPAD AS WELL AS THE I DISCOVERED (MY ID NO USED ON SOMEONE ELSE'S ACCOUNT.THE IPAD ISSUE WAS AT LEAST PARTIALLY RESOLVED BUT EVEN AFTER I QUEUED AT CUSTOMER SERVICES AND ENDURED THE DISMISSIVE ATTITUDE OF 1 OF THE CONSULTANTS&NON ...