On the 25/01 I went to Vodacom menlyn to pay my account in store and I asked if my debit order will still go through even if I just paid and the lady who helped me told me that it wont as I paid, i didn't pay in Feb and went on the 26/03 to pay my outstanding which was supposed to be R158 R100 ...
I have had multiple contracts with Vodacom for 14 years (High Value Customer). I went into the customer care centre to do the following: port my number to 8TA and cancel the contract. From the 1 Feb my number was ported and the other contract moved to prepaid, Since then I have received bills for ...
I have been struggling daily for 2 weeks to get my sim swop sorted out. It was FINALLY escalated to Rochell after endless calls, frustration, swearing and shouting.. She did an AWESOME job getting it sorted for me in a matter of 2 hours! Being in the customer service industry myself I know that ...
We are very disappointed in Vodacom. Vodacom did a sim swap on someone else's phone a week ago Monday and gave that individual my current phone number. I cant phone there is R800-OO of my phone used by this other user we faxed through the id document and last 5 numbers dialled with the reference ...
I was mugged yesterday and called the call center to report the phone, I was assisted by Brent who was very helpful and polite. I went to the police station and they were also very helpful. Today I went to the store to find out if my cellphone was insured as we pay inurance on the family top up. ...
Yesterday I reported the issues that my husband and I were having with Internet connectivity in our area to the call centre. Yesterday afternoon I received a call to inform me what was going on, and that the technical issues at our local tower had been escalated. It was great to receive feedback so ...