In July / August 2013 I paid an amount in excess of R1000 to cancel a Vodacom contract. Vodacom acknowledges receipt of this amount and the fact that I requested this contract to be canceled. I recently signed up for itemised billing and discovered I have been charged for this account every month ...
I had pre-ordered the Samsung Galaxy S4 and my order status was "On Back Order". On Thursday morning the 25th April i phoned Vodacom Upgrades to change the delivery address from my work address to my home address asi was going to be at home for 2 weeks and the agent changed the delivery ...
Cant seem to get a reference number entered correctly due to poor communication as to process it properly!!! The cancellation ref number/account number/cellphone... neither work! ...
Good Day, I have phoned the Cancellations Department twice today already. The first time I held on too long (5 mins) on the phone, the second time I held for 9 mins and someone answered - just to hear nothing. (no one responded to the call, but it was answered. I have a job thus I do not have time ...
I have a USB moded that I use to connect to internet. The simcard is always in the modem and I only use in the modem and just for internet. Vodacom subscribed me to something they call Content Servies which is access via cellphone. For this service that I have never requested they are charging me ...
This happens often but this is the first time I decided to air my frustration. I regularly buy airtime and data bundles via Vodacom for my (1) iPad, (2) iPhone, and (3) Cell Phone. I seem to constantly overestimate how much data I am going to use and then at the end of the 2nd month following the ...