During the period of a handset upgrade to a Classic 300 contract, a LG Optimus phone was incorrectly delivered to us and added to our billing with no justification or reasoning, to which Virgin mobile later acknowledged error. Besides the major headache of trying to return this phone to Virgin, ...
I am appalled by the service I have received from Virgin Mobile. My touch screen stopped working and when I tried to sort this problem out I was met with empty promises. Because I live in East London and there is no Virgin mobile branch here (!), and after they spoke to my mother - the main account ...
2010-12-09: I signed a contract with Virgin Mobile for R320 per month for 2 years. 2012-10-15: I send an email to [Email Removed] stating clearly that I want to terminate the contract at the end of the 2 year period. Virgin Mobile responded to my email and said I should call the Retention ...
Virgin mobile did not stop to deduct money from my bank account after my contract with them were completed. I phoned them they said they will stop the deductions 4 months ago and gave me a ref: no 46381966 the deductions were not stopped and i am very disappointed with them. My name is E.M.A. KRUGER ...
You cancel your contract, you confirm that the contract will be cancelled. They say that your contract will be cancelled by confirmation; and they just keep it on! Another one from Virgin Mobile. Job well done. This after 2 years of the worlds worst service. From the signal to making you pay for ...
My contract expired 23 Jan 2013. I then asked to be put on prepaid. The amount left before reaching my talk limit was R1975, 65. I contacted virgin mobile to deduct my R1250.00, which will leave me with about R700.00 to use (my own minutes to use for prepaid. That was done... yesterday i checked my ...