My car was broken into two weeks ago. Two windows were smashed and removed by the. After claiming to have the windows repaired, I have been given the run around by Windscreen Direct (who seem to be contracted to Virgin Insurance). Promises after promises ensued but no repairs have been undertaken. ...
Following my previous complaint, how is it possible that just no one at my insurance cares or even wonder why my car has been gone for almost 7 weeks and it is still not fixed!! It was just the one side of a bonnet that was damaged, so every week we call the panel beater (Virgin insurance's very ...
I would like to commend Milly O'Reilly of the Virgin Insurance call centre for her great service and excellent level of efficiency. Thank you Virgin Insurance and Milly O'Reilly for proving that my decision to insure with Virgin was indeed the best choice made. ...
On the 14/6/2013, I sent the details of the items from home to Virgin Money, at their request. Since, I've sent e-mails on the 2/7/2013; 9/7/2013 and 15/7/2013, to find out what the feedback was on my claim. Until to date my e-mails has not been acknowledged, and no information on the process of my ...
Beryl was very patient and throgouh expalining every detail to my satisfaction. Apart from the fact that it was the first time I tookout insurance on a motor vehicle, she gave me sound impartial advise. I was very pleased with her friendly professionalism, I would defenately recommend her to all my ...
Egistered a claim 01/07/2013 and Jiles captured the claim and promised 48 hrs turn around time. Left car at assessment centre in Telesure xavier offramp after it was deemed not drivable.3 weeks later claim is still being assessed and AR report and witness statements still outstanding. what have ...