Good day Emmanuel Nzama/Molebeng Mphago - I am very disappointed in my insurance company as after having problems with one of your repairers I am being left to my own devices. ABSOLUTLEY NO ASSISTANCE FROM VIRGIN INSURANCE. I have sent you numerous e-mail's but NO ONE has the decency to reply to my ...
Dear Zakhele, I would like to take this opportunity to thank you for the wonderful service you rendered in respect of my claim. Although a week went past before my claim could be finalized, I now feel that it was worth the wait as my claim has been approved. I know my husband holds a view different ...
I was involved in an accident a person drove in the back of me were the person did not pay my claim so I contacted my insurance to claim my damages. Firstly as soon as you claim there is no customer care or service at all as proven when a burglary had to be paid. According to Virgin money (Claire ...
This morning i received a phone call from a call center agent by the name of Modisi Mogudi, i absolutely HATE calls from call centers as i don't have time for them but this guy just made my Friday!!! i didn't want to get of the phone with this agent he has an amazing/funky personality, his language ...
I dealt with Ruth wrt a claim and she was amazing, keeping me updated wrt my claim status and even updating my insured content> she was exceptional and would recommend her above the rest. Thanks Ruth for making my process as smooth as it could be!! you are fabulous and stay as you are!!! ...
I was one of the unfortunate clients of Virgin Insurance whose car was damaged by hail on the 8th Nov 2012. My claim was submitted on the same day @ 11:38. Being a very patient person i had no problem when the consultant who took down the claim advised that there will be minor delay period due to ...