Good day Over the last 2 years my experience at the gym during the evenings have been the worst. Its gotten to the point where Ill rather leave the gym then attend during the evening. They have only 2 squat racks, only 1 leg press machine. Its permanently occupied. On several occasions I've ...
I have recently converted from Vitality to Multiply and Virgin active billed me the full retail price for gym membership for January. I was supposed to be refunded for this amount as my gym fees now go to momentum. I was assured on the 15th of January by one of the call centre agents that I will ...
Make sure you look at your account as my account came out of dormancy after 6 months, Virgin Active failed to inform me that my account is now active. Due to my travels I was not aware of this, only after about 3-4 months of secretly bleeding my account. I became aware of this when I was short of ...
Good Day I would like to bring to the attention of Virgin Active that I am utterly disappointed at how some branches are neglected and not looked after. Every new Virgin Active get nice interior, newest equipment, etc but the already existent branches has to stay with older outdated equipment and ...
My Girlfriend, card number 1039406414, went to cancel her Virgin Active account after Discovery Vitality hiked her fees with no warning. This was 10 days ago she was told she would have to pay a cancellation fee, which I am sure is contrary to the CPA. Further she has yet to receive any ...
I have never used the gym, my ex roommate my details and signed the contact without telling me, i only found out about it 6months later. Then i called the call center and tried to cancel it, but they said i can't. I have never received a statement from virgin active, I don't even know which branch ...