After many months of complaining to the head office and the branch, about the extremely loud and often unpleasant music that comes from the gym, which I live behind, we have finally had about 2 weeks of peace, thanks to Lindiwe. That is until tonight. I got home tonight at 17:45 and the voice of ...
While you get a workout, someone else is siphoning your petrol out. You go to gym to feel great, only to come out to find out that someone has siphoned your petrol. And I would just like to bring it to your attention, that this is not the first time that this has happened to me at your facility. ...
I was truly impressed by the response I received to a complaint I lodged. Within 5 minutes of the placing of the complaint Jacqui Walter from Virgin Active contacted me and within an hour the complaint was resolved. I am thankful for their quick and effective response. ...
I would just like to take my hat off to the staff at the Virgin Active in Morningside, especially Linda. She was more than helpful with sorting out my membership and my medical aid. She really went out of her way (i felt) to make sure my needs were met. It is not only Linda who is helpful and has a ...
I joined the gym as a student in anther branch and went to cancel the contract at this particular branch after i moved to Johannesburg and 5 years later i decide i want to join the gym again and now out of the blue i owe them money i certainly feel i can not owe them since i had cancelled and paid ...
I planned to freeze my life membership contract with Virgin Active as I was moving overseas. I spoke to the manager Saadiqah Osman who asked me to freeze for 3 months and thereafter, I would have to call and refreeze for another 3 months. Saadiqah said she would send me an email confirming this ...