Very important and urgent study material was shipped on Monday 22July and delivery date was given for Wednesday 24th July. I phoned the cal scentre on Thursday and was told the driver chould not find the adress, Why chould they not contact the client to confirm adress or ask dirrectilons? i was ...
I waisted almost an hour yesterday tracking a parcel with the mentioned employees above. I was put on hold, transfered most pillar to post and given inaccurate information. I was promised call backs wich never happened. Up to now I have not received the correct information about the parcel. ...
I have a production facility runs 24hrs a day. I had a breakdown on a machine; the part was shipped from UK on Friday arrived in JHB and arrived on a Saturday. I was not notified about the part, I have not been notified of intended delivery as of yet. I dont have an account with UPS. Why have they ...
Why is South Africa Service levels so bad? Here a reputable World Wide Company and the service is shocking. Call Centre Agent making promises, wasting people's time. Is the poor driver under enormous pressure to deliver? Is there a comms gap between Call Centre Agents and Drivers? Or does people in ...
I had a garment imported for my mums birthday on sunday 16th of june. I was leaving to durban on the 14th of June, however when I got home my parcel had not arrived. I called the call centre at 15h00 to enquire where my paecel was. The lady indicated the driver had until 17h00 to bring my parcel, ...
The package has been in Johannesburg since Monday. After several e-mails and phone calls, I was promised the package would be here by end of Friday's (24/05/2013) working day. But the package was not delivered. I was given different phone numbers to phone and there were no answers at those numbers. ...