I went to the Truworths Balito Branch yesterday (17/02/2012), to return a top (which was a wrong fit it was never worn and still had the dockets attached) and upon going to the cahier I was told because the top has passed there 30 day policy they cannot do a refund on my account and was told by the ...
In October 2012 I purchased clothes & then a month later returned a few of the items. My installment jumped up drastically after the purchase (by R500). After I returned the items I requested the assistant to take the amount off my installment and not my outstanding balance. This would effect ...
My claim form was not faxed as promised and the person responsible said the all the documents were faxed which was a according to the people from the complains department. The lady from the complains department asked for the documents from the shop and they promised to fax them and she promised to ...
Good morning, Thank you for your email and affording the opportunity to respond. Upon reviewing your account, I would like to advise that your payment for December 2012 was received late as payment was due 4 December and payment was made 7 December 2012. Should you require any further assistance, ...
On Wednesday 13.02.13 I Mrs L Everts was on my way to work when the glass of my Lanco watch that i bought on 24 December 2012 just popped out I then phoned the store @09H00 and was told that it will take 4 weeks for the repairs of the watch, however I asked to speak to the Store manager and they ...
Good day i have been a loyal customer for many years. I have recently received a R100 voucher from Truworths. I went and purchased an item on my card and I used the R100 voucher. To my disappointment the garment didn't fit well so I returned it. Upon returning it I was informed once the return was ...