Good morning, Thank you for your email and affording the opportunity to respond. Upon reviewing your account, I would like to advise that your payment for December 2012 was received late as payment was due 4 December and payment was made 7 December 2012. Should you require any further assistance, ...
On Wednesday 13.02.13 I Mrs L Everts was on my way to work when the glass of my Lanco watch that i bought on 24 December 2012 just popped out I then phoned the store @09H00 and was told that it will take 4 weeks for the repairs of the watch, however I asked to speak to the Store manager and they ...
Good day i have been a loyal customer for many years. I have recently received a R100 voucher from Truworths. I went and purchased an item on my card and I used the R100 voucher. To my disappointment the garment didn't fit well so I returned it. Upon returning it I was informed once the return was ...
I receive vouchers from Truworths and every few months which states, purchase over R350 and receive R100 off, which I do utilise all the time. The voucher clearly states get R100 of a purchase if you purchase for R350 or more and does not state it will divided amongst your purchase. On Sunday the 3 ...
Almost every month i reject a credit increase and suddenly I see an increased credit available on my account, upon calling Truworths Head Office i was told that its a cushion amount in case i need extra credit to buy something urgently and that it cant be removed, so whats the point of rejecting a ...
On the 10th of Feb, i have been to the store to return an item of clothing, that was bought as a gift on my account, but due to certain reasons was never given, but due to it being within the 30 day period, & since it was unused and basically untouched since purchase at the gateway store, with ...