Telkom has been unfaily debiting my Business Line Account for services that have not been authorised by myself. I have tried on numerous occassions to contact the Billing department to set the record straight, but each time I am given a reference number and advised that I will be contacted shortly. ...
I would like to thank Merlin for excellent service rendered. I purchased my New ADSL/uncapped data package from the store at 7.30pm on a Thursday before a long weekend in Cape Town. My line was activated within 48 hours and up and running very well. Self installation was easy and help line very ...
I call Telkom to help me fix my phoneline. Ive called them a previous month as well to fix the stuff. They tested things and they say nothing is wrong. I called them again today because my internet and my telephone line isnt working properly. I have noise on my line and my internet disconnects by ...
Got a nice that Telkom would be working on th phonelines in my area so whe the phone suddenly did not work, i presumed its because of them working on the lines. Then the phones worked. And then not. The same with my adsl. When the adsl and phone had been dead for several days, i've logged a fault. ...
Called Telkom call centre to get information on what process is to cancel our ADSL which was over a period of 24 months and then we had to give 30 notice when canceling. I now get informed of a cancellation fee of R200 for down grading to just a landline. When requesting proof of where that was ...
I have been dealing with an ADSL line which works perfectly in the mornings, but in the afternoons/evenings comes to a complete standstill, for the past two days. Yesterday we phoned Telkom and they told us to phone a number after hours as they could not see anything wrong with our ADSL line. I ...