Almost a month ago, I had a service installed - ADSL and phone. From day 1 there was issues, as the line did not give me what it was supposed. I was contact by an assistant of some sort on 2013/08/08 and even given an escalation reference number F172260. The so called 2 Mb line is performing at 180 ...
Hi there, I am trying to get hold of Telkom via EMAIL, as my phone line isn't working. I took a photo of the wires, so that Telkom can let me know if this is something to log as a fault, but there's no email address anywhere and I can't get through by phone! I have logged a fault, but again there's ...
2 weeks ago I requested that our landline with ADSL line be moved to our new house. I was advised that line would be moved on the 12th. When calling on Monday the 12/08/2013 to find out what time installation of phone would be I was told there is no request!!! Why was I even surprised. So we have ...
Our internet is down. Phoned them to look into the problem. We asked until what time they are open and they told us 00:00. I have been on the telephone for 30 min and still they are boring me with their stupid ads which I find very uninteresting. Why should we be happy with this lack of service? ...
I reported a fault online this morning and received 2 sms's during the course of the day, one giving me a reference number and an update at 3.47pm. I got home at 4.38 to find a note had been slipped under my door from "Mike" telling me that the fault had been isolated and handed over to ...
In June I asked for my ADSL line to be cancelled due to the fact that Telkom was offering me 512kbps. I was told that I would have to give a 30 notice and use the pathetic service in the mean time. Last month I spoke to account enquiries and they told me that I will still be billed but will be ...