Our line in Beaulieu has been down for about 2 weeks. It has been reported a few times and for every reference we have received a sms saying that the line has been restored, but in reality has not worked at all in the last two weeks. I was about to have rant here, but when I saw the list of ...
In June we moved houses and I phoned the call centre to ask them to move my line. The guy said it will cost R300 because of the ADSL, so I said fine. When I got my bill they charged me R1100 tranfer fee, plus they charged me for both houses. I phoned and the lady said R1100 is the fee for transfer, ...
Still waiting for ADSL support staff to call us back to arrange to come out to fix fault on line. We have called 6 times and get the same response that the ADSL support crew will call us back and they have not. We are now without ADSL from the 26th of last month and are still paying for a service ...
I have a telkom mix contract that expired on the 16.07.2013. It was suppose to be renewed or upgraded. I went to the telkom store in Midrand and was told that the contract cannot be renewed on the existing number and that i will have to take a new contract. I call the customer service line and ...
I have cancelled my phone line on the Telkom website, I have called the call centre, I have sent NUMEROUS cancellation emails to the email account as I was instructed to do after I called the call centre. BUT STILL I AM BEING BILLED EVERY MONTH AND I HAVE NOW BEEN THREATENED WITH LEGAL ACTION. I do ...
Telkom stopped attending productively to my complaints about ADSL performance. Since March the downloading of files (even only 100 MByte files) is almost impossible! Every download of files gets timed out randomly somewhere along the length of the file. The modem stays initialized/synched and the ...