I reported my Telkom line as faulty on Friday 15 November. The telkom person arrived on saturday morning and checked the line. He advised that the cable peolple need to come and check on monday 18th. I asked him when as I was not available. Monday night 20:45 i received a call from a person saying ...
Is Telkom serious? An obvious mass sms at 4.20am to supply a number in case a landline goes down? At 4.20am? No consideration for their customers. ...
I am so disappointed with this troubled network 'telkom' I so wish I never ported to it, the service is so unexplicable its as though they just employed people who do not know anything about customer service. Am I not to be explained about the product when its being sold to me...??? I believe in ...
Hi this is the 3rd time I've complained on hellpeter and my ref 136BTK071113 has been open for over 4 weeks and still my ADSL line hasn't been resolved properly. What kind of company can't resolve a problem for over 4 weeks? Please get a service manager to contact me so that this matter can be ...
Im having a problem with my adsl speed issues. I call technical, they say that I must downgrade my account because my line speed is 1 meg and my internet account is 2 meg. I call accounts n they say my account is right and technical is wrong. I call technical they say downgrade. I don't know what ...
Phone has been out of order for 2 weeks. Tracking on the website just declares query is still open. Customer relationship officer at the local office cannot tell me anything additional. It is not possible to logg a repeat fault. My landline is the only satisfactory way I can make contact with ...