I reported a fault with my telephone/ADSL line (not working at all) on 21 November 2013. I was given a reference number (930CTK211113) but since then absolutely nothing has happened. I went to Telkom (Centurion Mall), again without any success. I am totally frustrated... ...
Six days after first walking into Rosebank store followed up with three additional visits and multiple emails and calls to call centre - nothing gets done or resolved. A port request was done on Saturday, the consultant had caused a system conflict and could not resolve at the time. She said that ...
About 2-3 days ago, my 2 Mbps (more 1.1-1.7Mbps) internet connection began timing out and dropping to a whopping 0.3-0.6Mbps. Naturally did some tracert and pings followed by various speed tests all confirming it. Next went on to rigorously test from my ISP side. Confirming it to be a line fault ...
Over a month ago I posted about how Telkom was charging me for internet that does not work. Since then I have refused to pay until my problem was fixed. Weeks later, and after my line was suspended I was promised that the fault was rectified. However I decided not to pay till the end of the month, ...
A complaint was reported last week. The matter was apparently escalated. A Technician was dispatched on Monday 25/11/2013. He agreed that there was a problem with the line when I could not connect to the internet to check my Broadband speed. He said he was going to the Exchange box to rectify the ...
A fault was reported on my business line via the Telkom SMS reporting facility. A feedback SMS was received 5 minutes later with a reference number. Not holding my breath, I seriously expected a couple of days without a business landline or ADSL facilities. A couple of hours later a technitian ...