I got a call from Telkom about their uncapped package, i was happy with what they were offering and signed up. I called the contact centre for help with my Wi Fi and that was fine, i asked the agent if this was an uncapped, package and he advised that it was a 5 gig package. I have been calling ...
Good day. On the 29th nov 2013 I was promised by telkom via sms that a technician, would be at my premise to install line and adsl. Technician arrives installs line, but doesnt verify adsl and leaves. I spend the next 3 hrs trying to configure adsl with 10210 engineers, put through second line, ...
I run a busy take away outlet where all orders are placed telephonically. I reported a fault on my telkomline ans was told that it will take 24to 48hrs to have it fixed as no technicians work weekends. Saturdays and Sundays are my busiest day's. Why do we have tp pay premium rates to receive ...
I went into the Telkom Direct store and cancelled my account 3 months ago but I'm still being billed. I've tried to call the customer services but have been on hold for hours and no one picks up the cancellations line. And the account queries line are unable to assist with cancellations. I wanted ...
When I ordered my service pack I specifically asked Telkom what I am paying for, they told me a 2Mbps uncapped line. I explained to them that I work from home and need this speed as it is important for my work. The line dropped every day. Finally they came and changed the port in the Telkom box ...
It's always so "convenient" how quick I get through to the billing department, but when I need to get to the technical department... I have been through only once after waiting 6 minutes all the other times I hung up... Are there only two technicians serving the entire country or what?! ...