My line was cut due to my bill not being paid. I made payment, but had to phone the accounts department 3 times before it was reconnected - however, my adsl line was not reconnected (even though it is the same no.). I called in and they told me they were sorry but it could take up to 48 hours to ...
She is fantastic. She really went the extra mile to ensure I get reconnected as soon as humanly possible. The other call centre people I spoke to were not very helpful at all, stuck in the endless cycles of bureaucracy. BUt not Priscilla Galatia, she made my day. Thanks you! ...
Good Morning Reference: 46CTK070313 for SID 0129984531 We have been waiting for Telkom to resolve the current internet issues in Garsfontein area. After calling 4 times to log the complaint, do we only receive a reference number stating it is "in hand with a technician". What they fail to ...
I wouldn't be surprised if Telkom went out of business. I started calling Telkom today from 0830 am to get a balance on my data. Needless to say its 1027am I am still unable to get through. I called a number they supplied on their website 012 311 3911 a gentleman by the name Deon answered the phone ...
A few weeks ago I requested that my services gets moved as I am moving home. I have a line with Telkom and my ADSL service with Cybersmart. Telkom instructed me to cancel my ADSL with Cybersmart in order to move my services to my new address. I have just received my bill for March and I see I have ...
I ordered a phone line from Telkom on Feb 2. The rep told me it would take between 5 and 7 days. Agent called me on the 11th to tell me the tech will install my line on the 12th. I asked them to give me a call in advance. I received no calls. On the 13th the agent called me again and said they ...