Hi I booked a month ago for the weekend with my entire family. On my arrival, got surprise of my life, Got served by Scelo who was rootless and has no customer manners whatsoever. Instead of talking nice to me as a customer, Scelo was using F... word infront of my family and other customers. I ...
I would like to lay a complaint concerning how Sun City handled the Kings of Chaos concert on Saturday 15 June. There was absolutely no crowd control or any attempt by the Sun City staff to ensure a proper queuing system. I started queuing just after 3pm and at around 6pm, people started pushing ...
We booked a family room and to our amazement we find a sleeper coach for the two children to sleep on. I was told at reception that this is their standard for a family room and that we should phone house keeping to inform them if the sleeper couch should be dressed with bedding. I did this at 18h10 ...
Currently staying at the Cascades room 122, my family has been subjected to having a "security guard" on the patio just sitting there reading and polishing his shoes. Been reported to security 2-3 hours ago and all they say is they will investigate yet no one has been sent out to ...
I tried to load the market matrix survey and unfortunately I am having a problem to load. I stayed at the Main Hotel on the 28th and 29th September. My stay was enjoyable but night time came and we got hardly any sleep due to the people in the next room which was very loudly. My 4 year old daughter ...
A letter of complaint was sent to The Boardwalk Hotel in regard to the disrespectful and rude manner shown by a member of the reception team. The letter detailed the incident. The letter was also forward to the GM of the hotel. As yet no acknowledgement with the exception an automated response ...