I applied for a Credit Customer Assist facility on the 7 March 2013 due to my financial challenges requesting for consolidation. I was advised that my application will take 15 days to be processed and the manager will call me to advise of the outcome. The manager did not call after tat has expired ...
I have been to the bank with regards to my interest calculated on my statement which is completely different from what I calculate. I would just like to sit with someone and go through the statement to see if the calculations is correct. Firstly the branch just gave me a phone and called an support ...
I started by loading a secure mesg via internet banking to have my EAP increased for a once off payment. After a couple of hours it was still not done, so I contacted the call centre. They couldn't assist as the limit increase was above their allowed limit. The solution was to transfer me to my ...
I sent secure messages to release funds from my 32 days notice o the 7 march 2013, then I sent an email but I've been receiving the same reply that they will get back to me. I then called the call centre which transferred my calls to Arcadia branch but I was on the line for more than 50min without ...
I am horrified at the lack of skills, knowledge and customer service Standard Bank staff have. For over a month now I have been trying to close my account, both cheque and credit card. I called customer service who advised me that the account will be closed, when nothing happened I called again to ...
I went into the Sandton City branch to open (Sum) 1 acocunts for my kids. I was assisted by Joana Sithole who was friendly, professional and gave great service with a smile! Joanna is definately an asset for Standard Bank customer service! ...