A simple claim on my hob that we use to cook meals with has taken 3 weeks and only today i HAVE been advised Its going to sorted out today. Santam does not realise that we have to use a stove to cook with. This claim is only R2500. I HAVE a policy with mechanical breakdown with santam then why take ...
My stationary car was hit on the 16th of August. I had to follow up with the assessor on the status of the repairs, he notified me exactly 1 week later on the 23rd that my car was a write-off. I have since sent emails, sms and made calls but to no avail to ask for the claim to be paid so another ...
As an organization, if you are dealing with a new customer who has no knowledge if your product, explain so that the policy holder in this case has a full understanding. Do not speak in jargon and explain what you mean when stating something because that minute degree of miscommunication can cause ...
Santam raised my monthly premium by R100 just because 'they can'. I asked them for a copy of my policy so that I can send it to other insurance companies for competitive quotes but it is now the 28th of August and after multiple emails I am still unable to get a copy of my policy. Seriously, how ...
I am so pleased to have my house hold insurance through Santam. Its when it comes down to claiming from insurance that you can tell who is going to do what they say and Santam is fantastic. Such great service and such a fast response to our claim. ...
PLEASE ASSURE THAT ATTENTION IS GIVEN TO MY CLAIM. THE ASSESORS, WJW INSURANCE ASSESSORS & RISK ASSESSORS T 011 472 9458 AND INDWE RISK HAVE NOW SEND VARIOUS EMAILS TO YOU REGARDING THIS CLAIM. NO FEEDBACK OR RESPONSE AS YET. THIS IS UNACCEPTABLE TO SAY THE LEAST. ...