I requested documents to be sent to my email address as per the process, however, the Stratus dept. did not capture my correct email address. After finally resolving this, which took 2 days, I timeously sent the documents, however, I am still receiving emails requesting outstanding documents. This ...
I contacted Sanlam on 11 June 2013 for a premium holiday. I received a letter from Sanlam on 14 June 2013 to confirm the payment has been stopped. My debit order still went of my bank acount and bounced due to insufficent funds. I emailed sanlam my bank statemnt to refund my bank charge and they ...
I have a policy with Sanlam Sky for my father. My father passed away in September 2012, I was told by Sanlam that they won't be able to pay since I only had the policy for 4 months. I then ask them to cancel the policy for my father. They asked for a letter stating that, I sent them the letter. ...
I spent R240 yesterday on 8 movie tickets for tonight (Tue). 6 of the 8 movie codes did not all arrive via sms. I escalated with several phone calls to call centre and have only had promises to sort this out. Time is ticking away and I am concerned that I may not be able to have my movie night ...
Its been an agonising 4 months not receiving my pension fund. Even Sanlam doesn't come with straight answers which left me thinking many people are being robbed but dont have the platform to let the public aware. ...
My husband phoned Sanlam to reinstate a Sanlam policy and to have our Will drawn up. Somehow we got to Lani Lategan who made an appointment with us and made s hugh impression on us with his 'knowledge' and promises to get back to us 17 June 2013. 17 June 2013 came and went and 1 July 2013 I decided ...