Want to note my appreciation towards Christiaan and the Renault Tokai team for great service. From start to finish my experience with the service/repairs department and their client facing team has been a pleasant one - from dealing with friendly helpful call center staff, early morning greeting ...
After a complaint regarding false advertising end of last year, Renault never stopped keeping me up to date with the progress of the complaint. After few months I'm so happy to say I'm happy again! And they did excellent damage control. Thank you for making me loving my Renault again! :-) ...
Yet again... TERRIBLE TERRIBLE service from Renault. I asked for a quote for 90 000 km service. Got an amount of R 3184.13. Phone to book the car in an got a new amount for DOUBLE THE AMOUNT THAT WAS QUOTED! The SERVICE MANAGER forgot to put the cam-bet service on. But wait. There's more! They are ...
In July 2012 a trade in with Renault Pietermaritzburg was done. The car had a few faults on purchase but was guaranteed that it will be sorted out. I have the car for 7months and up to date I have TERRIBLE service from Renault. The car was taken from me on many occasions and still not sorted. On ...
As per my previous complaint. My car was damaged when taken to renault tokai for a service. I lodged my complaint immediately the next day. I was told that the person in management was only back on the monday. I left and subsequently returned on the Monday. A very brief apology was given to me by ...
So on the 15 of December I took my mother to Renault Hatfield to see a car that she might like; which she eventually bought. The car was collected on 27 December. I was promised by Denis that he would give me 2500 because I got him such a big deal. Its now 2month later . he has never called me to ...