As a user of planet fitness I had the pleasure of dealing with Fiona, not only did she follow up with all my queries, she communicated all changes in contracts in the new year. after setting up a meeting, she communicated whom I'd be dealing with, and after being unable to finalise formalities due ...
Last month I suddenly had my account debited for gym payment. I have not been to the gym in over 3 years, nor have I made payment to the gym. I don't know how all of a sudden they can start taking money from my account again after all this time. I would like the amounts from the last two months to ...
I was told that a refund will take no longer than 14 working days and I'm still waiting after more than a month! I was told by the branch manager (Bradley Emmett) of Plattekloof gym to contact head office in JHB because he can't help me anymore, After calling for more than 9 times a lady in the ...
I have tried for a month to get a refund for two months worth of gym fees that were erroneously debited from my account. After trying in vain for a month, I still have no idea whether this money will be refunded. I was then debited a FURTHER two months gym fees, ON THE SAME DAY at the beginning of ...
According to my knowledge my contract expired October 2013, as I was not using it as often as I would have liked I decided to cancel. The contract in question was paid upfront to lower the monthly cost. On my arrival to cancel the contract the lady assisting me informed me that the contract in ...
I have been in contact with 4 different people, Thabo Mphuthi, of who hasn't responded to my email, Trish tsikada, who still hasn't given my feedback after she said she will investigate, Dimakasto, promised to call me back and still hasn't and now, Minette, telling me the system is slow and that it ...