I cancelled my contract in October with written notice. I was then charged in both November and December. When providing all supporting information for my cancellation (bank statement with amount charged, proof of email sent and cancellation letter from Planet Fitness) the staff at the gym lost ...
Because signing a gym contract with these guys, can cause you more health problems that eating fast food. After a whole dilemma, which i also reported on hellopeter, NOTHING has been sorted out as yet. I cancelled my contract because of their pathetic services, their failure to keep up to their ...
Fourth time! I complained about Helo Peter on Helo Peter... guess what, I keep getting the same reply... Planet Fitness has other clubs which I am welcome to use... this is hilarious, because that is exactly my PROBLEM!!! I don't want to use other clubs - it is inconvenient. I cannot use other ...
I had a contract with a "blacktag", which enables one to bring a guest in to train with you. My gym membership fees are all paid up one hundred percent. I requested cancellation of the "blacktag" in October 2013 (full filling the required months notice for cancellation). The ...
I requested a transfer from Plattekloof to Aurora. I paid the fee and filled in the required forms and was told over the phone that all dependants are transferred with me (recorded call). Once it was actioned I went straight to gym in Aurora, eager to get back. I was embarrassed when I was allowed ...
I have sent numerous emails to the customer service, via their website and even went as far as replying to their newsletters and no one has contacted me. I have moved to my own medical aid and would like to know if my monthly debit order amount will come down to the amount advertised. ...