I was on a biking tour, alone, riding from Toti to Cape Town when, on Sunday afternoon in Queenstown my rear wheel bearing seized. Outsurance organized and paid for a tow-truck to take me and my bike to PE (800km round trip). Not only that, The Outsurance guy phoned me at least four times to check ...
I phoned Outsurance regarding a swimming pool claim, the claim was logged on 12 November 2013. The appointed assessor came to my house on 18 November to take photos and assess the situation. On 20 November an appointed swimming pool contractor phoned me to make an appointment to give me a quote to ...
On Monday 25 November 2013 I phoned Help @ Out regarding a leaking pipe in my master bathroom. I spoke to Mmabatho and she gave me the claim/reference number: 104756100. Their service provider Peter Plumbers only phoned me on Thursday to arrange to come and have a look. The person who did the ...
I enquired about insuring my Nissan Micra 2011 with Outsurance on Friday. The rate I was quoted exceeded R600.00. Subsequently the person I spoke to reduced it to about R560.00 I did not bother accepting the quote. Before phoning around I thought I would give Outsurance one last call to see if they ...
My car was damaged in the horrific storm that took place on Thursday, 28 November 2013. I had reported the matter to the call centre on Friday and on Sunday an assessor was arranged to assess the hail damage of my car. I would like to express my satisfaction and gratitude to Nolene Smit in handling ...
I just recently joined OUTsurance and to be honest I don't think I would have if I didn't't have such an amazing experience dealing with the call centre. Thanks to Cavan Martin who assisted me, he really did bend over backwards to make sure I was assisted with every possible question and concern I ...