I never had a problem with the ocean basket brand but the Gateway branch does not live up to the standards of Ocean Basket. Myself and 2 other people decided to have dinner at Gateway Ocean basket. The waitress was full of attitude and did not write down the order resulting in me having to repeat ...
I have just witnessed the most disgusting demonstration of 'customer service' at the Carnival Mall Ocean Basket where the owner/manager first of all created a scene having picked up a stompie and accused a couple of 'playing tricks' to get out of paying for a meal. First the owner (Portuguese?) ...
As I do not live in Bloemfontein and traveling time is about 3hrs my time is limited. I approached a staff member asking their opening time and was given 11:30 at no stage was there a mention to delays due to staff meetings etc. At about 11:344 I walked into store and found staff sitting and ...
I can't complain about this store becuese there is no service at this branch. Wait 45min for my food and then again 25min for my doggy bag. they wil not see me again. ...
We drove from Grabouw all the way to Hermanus especially to go to Ocean Basket there. On arrival we waited 10 minutes to get menu's and only got menu's once we asked a passing waiter. We then received condiments that had already been half used and plates that were dirty. Needless to say we ...
Came in to order my favourite soul provider platter, but to my suprize when I got home the food wasn't as fresh as they claim it should be. I'm not sure whether it was because of the demand as it was busy on the day so they opted to sell / give the not so fresh food to take away customers ...