HI I am being throttled by you to something that no one can tell me to what it is. No one can tell me what the threshold is where i start getting throttled at. I think this is unfair and makes no sense I have an uncapped account and my monthly usage is just below 90GBs at the moment. I have called ...
I laid a complaint against mweb for throttling my line under their AUP, which I deemed my usage acceptable, they did not. So, they phoned me, told me that I, the customer, the one paying so that they can have jobs, and food, and clothes etc, was wrong, and that I must live with my 1/10th line speed ...
I have a 2mb premium uncapped account with Mweb which was throttled on midnight of 15th Sept 2013, ever since then I can barely open a web page like google, it takes literally about 5-10 minutes. I contacted Mweb and they informed me that I had high usage and that the account would be reviewed in ...
I wish to downgrade my 1mb "Premium" uncapped data to a 1GB capped bundle effective immediately and was told twice (2 different representatives) from the sales department that this is only possible from the onset of next month!? I was advised to do this by many people who have already ...
We have an unlimited internet package with Mweb. We have recently learnt that is it not unlimited. They have a clause in there contract saying that if you use to much internet broadband then they throttle your speed, in this case from 1 mg down to 0.4 mg. If this is the case it is not unlimited ...
In MWEB's newsletter dated 13/08/2012 MWEB clearly states this remark "Unlike other ISPs we never throttle our ADSL subscribers. Ever." On Sunday 15 September 2013 MWEB throttled my internet speed to .01mbps, when I called MWEB they replied that I have exceeded my acceptable usage of my ...