I have been a client of Mutual and Federal for years. I never had any complaints until recently. On 15 July 2013 I came home and I noticed that there was a break-in into my garage. The next day (16 July 2013) I had another break-in into my house and garage again. On 15 Aug 2013 another break-in ...
Accident was in may. I told the assesor that the gearbox seemed damaged. Mutual & federal still chose to repair the vehicle even though the cost of the repairs including gearbox replacement would have made it more economically feasible to write-off. It has now been over 3 months and my business ...
It was with disappointment that I received an email from Mutual and Federal indicating that they would only settle 50% for my loss. I approached the ombudsman for assistance and only through my correspondence with them that I came to realise that Mutual and Federal have done this out of GOODWILL. I ...
In my life I have never experienced this level of pathetic service, I had to take my car to the panel beater for M&F to come and assess the damages (after I have already supplied them with two quotes as they requested on the 3rd party claim), I have explained that if I leave my car there they ...
I stayed in Sunnyside Pretoria, in a flat. not safe at all. and i paid only R780 for my vivo. I got married and now stays in a very secure estate in Midrand. i called mutual and federal to change the address and all was well. until month end when i check my statement, i see they deducted R1100 for ...
Today at 7:30 am my car failed to start Being comprehensively covered with insurance, believed this is not a problem and call my broker to obtain assistance from Mutual and Federal to resolve the issue. 2 hours later, it is discovered that even though i have Home and Road side assist this DOES NOT ...