I have been on the phone holding for an hour and when I get through the consultant just transfers me to the customer survey before doing anything for me. What wonderful service from the company. Why do we have to have this kind of service when SA used to be know for the service offered customers. ...
I also seldom get a monthly statement and the 'check your account' box on their website leads nowhere. ...
I had great feedback from the previous time (December) about not receiving a monthly statement, and I was sent a statement etc. and am assured every single time I have interacted with MultiChoice that I will be receiving my invoice and statement by email on a monthly basis. Nothing received. Please ...
We bought a DSTV decoder from Electro Sat in Krugersdorp on Saterday the 4th, firs of all they treat you with a bad attitude and then they told us they wil do the installation on Monday the 6th 14H00, no one came to our home, at 15H30 we drove all the way to the stor to ask them what is coing on, ...
With rising living costs one would think that a paying customer, the level of service by a major corporate companiy's such as multi choice would be "world class service". This is apparently not so. I spent 5 calls totally over 45 minutes to get reconnected to dstv. The consultants are ...
We phoned on the 12th of December 2013 to have a standard decoder activated that is used in our holiday home. We were informed by the call centre agent that the activation will NOT be completed before we pay the daily rate of just over R20 per day in cash at e.g. a Checkers or similar pay point. ...