With rising living costs one would think that a paying customer, the level of service by a major corporate companiy's such as multi choice would be "world class service". This is apparently not so. I spent 5 calls totally over 45 minutes to get reconnected to dstv. The consultants are Rude, ill-mannered, untrained and do not have a clue how to read a simple statement. The term " we will call u back in 5" should mean just that. Did you notice the balance owing requested telephonically does NOT tally with the consultant's voice amount nor does it even balance with the message found via decorder.
1. If an amount paid is NOT reflected on multichoice. The customer has to bear the brunt.
2. Why does it take an average 20 min call to dstv call centre.
3. Does multichoice get a kick back from the tel co's?
4. Why does a consultant that you have spoken to 5 min ago doesn't exist anymore?
5. Why should a customer be put thru aggreviation, frustration and poor service.
Just a thought-
I JUST WONDER WHAT WILL HAPPEN IF ALL SUBSCRIBERS TO DSTV WOULD JUST PUT THEIR SUBSCRIBTION ON HOLD FOR A MONTH. Bring back the consumer power.
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