So we just received the latest price increase. R30 extra a month. For a 100 and some what channels. That's fine. It's what I signed up for. What gets me though is paying that amount for repeats (exclude the movie channels) Why do you not let the customer have a choice in what channels they want to ...
I have a faulty decoder, need it replaced by Multichoice decoder insurance, However they closed the multichoice branch in Secunda. How can a multichoice branch in a town jst be closed when the whole town has DSTV decoders? Service is not only poor it is non existent. zero feedback is given when ...
I phoned the contact centre on Monday, spoke to an agent and regrettably, I did not take his name. When he could not assist me, I asked to speak to someone senior. I was told that person was Neeta Khoosal but that she was busy at the time. He took my details and assured me that she would call me on ...
3-3-13 called the call centre spoke to Refilwe Motimele for outstanding balance, whom shockingly after being placed on hold for a long time advised that we are being billed for 3 decoders when we have two. She confirmed the reversal of R509 and advised that total due was R609. On the 4-3-13 at ...
Two Things: 1. I tried having my account paid online and was unable to view any account information or payment links. Had to then pay via EFT which takes about 2 - 3 days to reflect in their account, in that time my account was suspended and i was charged a reconnection fee. 2. I tried to reconnect ...
Got my HD PVR decoder fixed and upon return the HD, PVR and box office service that I pay monthly for do not work. When I phoned the call centre I was number 120 in the queue. When I finally got answered the call centre guy said I should randomly replug the 4 dish input cable in different positions ...